Refund Policy

We want you to be happy with what you buy. Here's exactly what we can and can't refund, so there are no surprises.

Coins you haven't spent

You can get a full refund for a coin purchase within 14 days, as long as the coins from that purchase haven't been spent. If you've spent part of them, we'll refund the unspent part.

Coins you've spent

Once coins are spent on a cosmetic or a gift, the cosmetic is delivered instantly and permanently, so we can't refund it. If a cosmetic doesn't work as described — it doesn't show up, or looks broken — tell us and we'll fix it or give the coins back.

Mistakes and accidental purchases

Bought the wrong package, or a top-up went to the wrong username? Contact us within 14 days and we'll move or refund it if the coins haven't been spent.

Chargebacks

Please talk to us before opening a dispute with your bank or PayPal — it's faster for you. When a chargeback happens, the coins from that payment are removed and the account may lose access to the store while it's resolved.

Where you live matters

If the consumer law where you live gives you more rights than this policy, those rights apply.

How to ask

Email support@ember.gg with your Minecraft username and the receipt from Stripe or PayPal. Refunds go back to the original payment method, usually within 5–10 business days depending on your bank.